It happens to all of us eventually: someone doesn't like what I did or said, someone has a difficult personality or someone just wants to go a different direction than I am. There are many causes of conflict and we are often surprised and hurt by these unexpected disruptions and the breaks in relationships that they produce.
Think about conflicts that you have faced already in your life? What was the real issue? Did you understand it at first or did it only come out later? Was there resolution and forgiveness? Who initiated the resolution?
We have all dealt with conflict because it is such a natural occurrence in daily interaction, in class, at work, in the family and even with best friends. But the real question is what do we do with it? It is not something we can avoid, so we need to know how to work through it, how to grow from it and how to strengthen our relationships through it. Remember that conflict itself is not negative or positive but how we deal with it can be destructive or constructive. Conflict is neutral.
So we need to develop the skills to work through conflict because we know it is going to happen. First, we need to get to the source of the problem. This is sometimes a difficult task because we don't understand all the variables of the situation or the people involved. Second, we need to focus on the value of the person. Remember that our relationship is always more important than proving that I'm right. Third, we need to balance grace and truth. There is always the right way, the gracious way to say things even when there are difficult things to say. One thing that I have found is that most people these days struggle with insecurity and identity issues. These issues always lead to conflict because of defensiveness -- no one wants to feel like others know more or know better because we each want to feel valued and in control of our own lives. So when I initiate the affirmation of the other person, letting them feel valued, I cut off their tendency toward self-defense. I must let them know immediately that they are important and that their contribution is also important. This goes a long way in establishing an environment where we can deal with other issues and reach an agreement. This is GOOD leadership, leadership that expects conflict to come and works to grow their team and each relationship through constructive conflict resolution.
Here is the link to the PPT on Conflict Resolution: https://docs.google.com/presentation/.../edit?usp=sharing
I look forward to hearing how God will use you to bless and serve others. Please feel free to comment on these posts or send me a personal message @journeyofjoy.
I look forward to hearing how God will use you to bless and serve others. Please feel free to comment on these posts or send me a personal message @journeyofjoy.
